Customer Care Administrator

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Location: PHILADELPHIA, PA, United States
Organization: PECO Energy Company
Job ID: 240798
Date Posted: Jun 30, 2022
Job: Customer Service

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Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities; Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

The primary purpose of this position is to provide high quality customer assistance to low-to-moderate income (LMI) customers in the service territory. Conduct outreach events which could entail presentations to end-use customers as well as service providers. Position requires making appropriate decisions when applying credit tactics and providing process support for all work performed through strategic sourcing.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Ensure strong working relationship with external community-based agencies and organizations
  • Staff Outreach events; Provide competent, friendly customer service
  • Enroll customers in assistance programs
  • Research / resolve customer issues
  • Assist payment trouble customers in paying their PECO bills via both the PECO suite of assistance programs as well as external assistance programs
  • Participate in special projects, tasks and other duties as assigned
  • Respond to internal and external customer inquiries and requests


 

Qualifications

MINIMUM QUALIFICATIONS

  • High School Diploma
  • Relevant work experience
  • Excellent oral and written communication skills
  • Computer software aptitude including Microsoft Office and CIMS
  • Ability to multi-task and prioritize workload
  • Excellent administrative and organizational skills
  • Ability to fulfill scheduled and unscheduled after-hours duty responsibilities for outreach events
  • Access to an insured vehicle and valid driver’s license


PREFERRED QUALIFICATIONS

  • Associates degree in business or related field
  • 3 years relevant work experience
  • Knowledge of PUC regulations
  • Knowledge of community partner relationships with PECO
  • Exposure to PECO’s suite of low-income programs (e.g., Customer Assistance Program (CAP), Low Income Home 
  • Energy Assistance Program (LIHEAP), Low-Income Usage Reduction Program (LIURP), etc.)
  • Exposure to PECO credit and collection policies

 

 

 

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