Information Desk Coordinator

This job posting is no longer active.

Location: PLYMOUTH MEETING, PA, United States
Organization: PECO Energy Company
Job ID: 232795
Date Posted: Aug 1, 2021

Share: mail

Job Description


At Exelon, we've got a place for you!

Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that strives for the highest standards of power generation, competitive energy sales, and energy delivery. Our team of outstanding professionals is focused on performance, thought leadership, innovation, and the power of ideas that come from a diverse and inclusive workforce.

Exelon will provide you the tools and resources you need to design, build and enhance a successful career. We are also dedicated to motivating the success of our employees through competitive base salary, incentives, and health and retirement benefits.

Join Exelon and share your passion at a forward-thinking Fortune 100 company. Establish yourself in a place where you can truly shine and create a brighter, more sustainable tomorrow. Energize your career at Exelon!


Acknowledge changes and system events on the Exelon electric &#CD# gas distribution system that cause interruption of service to customers. Disseminate this information in the form of alphanumeric paging, databases and Intranet and Internet web sites. The Operations Control Center notifications are made to various departments, business unit and corporate requirements. Provide assistance to dispatchers and shift managers in the daily operation of the distribution system.

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


- Notification of system events and Executive Notifications: SRP, lockouts, last contingency, extended outages, operating incidents and substation equipment problems, gas events Provide updates on status of events through paging, web site updates and researching and communicating this information. Notification of storms and system emergencies, injuries to employees and the public and hazardous spills.

- Notification of immediate response events, ECCO trailer deployment, SRM team deployment, weather warnings, and the Operations Control Centers OMS, Mobile Dispatch, DMACs, PECOs 800 Mhz Radio Network and other Critical Computer Systems.

- Information inquiries: Answer information requests from internal departments and external customers &#CD# governmental agencies concerning system status such as estimated restore time, crews on site, outage cause, nature of problem, nature of repairs and vicinity of problem.

- Verification of switching and planned outage requests via fax and route to the appropriate arrangers.

- Answer inquiries from Municipalities regarding fire and police emergencies and estimated times of arrival.

- Provide documentation of system events and status through the use of the following databases and web pages: SRP, OMS/Mobile Data, CIMS and Passport.

- Perform electric meter Ping using AMR On - Demand for escalating single outage calls.



-5-7 years of related utility experience or other relevant experience

- Strong PC skills including Microsoft Office Suite, PassPort, OMS/-, CIMS, and a general knowledge of the electric and gas distribution system.

- Demonstrated skills in establishing objectives and achieving results

- Strong organizational skills and the ability to handle multiple assignments simultaneously

- Excellent communication and documentation skills, analytical skills and interpersonal skills are necessary.

- Must have the ability to multi-task while providing accurate and timely information

- This position involves rotating shift work.

- Must carry a pager and be available for callout.

- Must be willing to work extended hours during storms or other energy delivery emergencies.

- Associate or bachelor level degree


- Daily activity includes assembling and disseminating information on interruption and restoration activities on the PECOs gas & electric distribution system via OMS/Mobile Data, CIMS, PassPort, text paging, databases and the intranet and internet web sites. These notifications are made to various agencies to meet regulatory, corporate and municipal requirements.

- Position requires the ability to analyze issues calmly and provide direction without emotion. Must be able to express ideas clearly and concisely in verbal and written format. Must be able to multi-task. Must be willing to work extended hours on a daily basis, and especially long hours during storm or other service delivery problems. Must be available for call outs for SRP and other distributions events.

- Level of independent action is high. Work is very diverse and somewhat complex in nature. Work involves the understanding and application of company procedures and guidelines.

- This is a non-exempt individual contributor position.

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor

EEO is the Law Poster
Share: mail

Frequent Job Searches

Recently Viewed Jobs

Most Recent Job Searches

Relevant Jobs