Customer Consultant

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Location: Philadelphia, PA, United States
Organization: PECO Energy Company
Job ID: 225044
Date Posted: Apr 3, 2020

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Job Description

Description

Job Description 

PECO, an Exelon Company, is looking for a Customer Service Representative (CSR) who will be to provide the best possible service to PECO electric and gas customers. Your duties will include receiving and answering customer's inquiries, furnishing and obtaining information in connection with service orders, electric and gas emergencies, service changes and other customer requests.  PECO CSRs must be available to work various hours including Holidays and during emergency situations 24/7.

 

Position Requirements:

1.       High School diploma or equivalent.

2.       You must have at least (2) years customer service experience (call center environment is preferred).

3.       You must be able to type a *MINIMUM* of 40 words per minute.

4.       Excellent written & verbal communication skills.

5.       Strong PC Skills and professional telephone etiquette.

6.       Ability to multi-task (type while talking to customers).

7.       Ability to work in a fast paced environment.

8.       You must demonstrate EXCELLENT written & verbal communication skills.

9.       You must have a proven track record of reliability and customer focus.

10.     Fluent in speaking Spanish preferred.

 

Schedule:

 

-This position will be scheduled for 40 hour a week

-You must be available to work core business hours Monday through Friday Monday-Friday 7am-7pm.  However Customer Care Center hours may vary based upon emergent issues.

-Hours to address Holidays and emergency response needs may be required

-Schedules may vary weekly, and change within (48) hours based on business needs

 


Qualifications

Qualifications

  

Successful applicants must:

 -Satisfy technical testing requirements (simulation of calls, mathematical calculations, typing skills of 40 wpm, and behavioral assessment)

-Satisfactorily complete interviews, pre-employment drug & alcohol testing and a background Investigation 

 

 

Equal Opportunity Statement

 

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to; age, color, disability, gender, national origin, race, religion, sexual orientation, protected veteran status, or any other classification protected by federal, state, or local law.

VEVRAA Federal Contractor


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