Regional Maint Supervisor

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Location: PLYMOUTH MEETING, PA, United States
Organization: PECO Energy Company
Job ID: 224452
Date Posted: Feb 22, 2020

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Job Description

Description

PRIMARY PURPOSE OF POSITION


Provide daily oversight for work process clerks. Own relationship with state DOT and Municipalities over permit and restoration issues, including Contractor work. Lead process improvement efforts. Fill in for Manager if not available or on vacation.  Provide oversight to resolve issue between Contract Coordinators, work management and materials management.  Handle customer complaint issues for Manager.  Analyze key performance indicators to assess the effectiveness of regional operations.  Ensure regional schedules, budgets, business goals and strategic initiatives are aligned and executed in support of overall Exelon Utilities goals.  Coordinate the regional scorecards, key performance indicators and corrective actions, business continuity plan and escalated customer complaint resolution. Maintain on-going communications with various regional groups in areas such as decision analysis, technical needs, planning and execution of special projects.

 

 

Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

PRIMARY DUTIES AND ACCOUNTABILITIES 


1

Coordinate implementation and execution of regional business plan initiatives.

 30%

2

Plan, coordinate, and direct Clerical employees to assure the highest levels of customer service and to achieve safety, reliability and productivity goals

 

25%

3

Lead process improvement efforts, coordinate the business continuity plans for the region, and act as the region point of contact for resolution of escalated complaints, including coordination for both internal and external stakeholders.

15%

4

Coordinate regional key performance indicator analysis (and identify corrective actions).

10%

5

Coordinate/work emergency response to restore continuity of service to customers, requiring 24-hour on-call responsibilities and varied work schedules, as required by business needs

5%

6

Coordinate the business continuity plans for the region/department.

5%

7

Manage Permit Process

5%

8

Fill in for Manager

5%


Qualifications

POSITION SPECIFICATIONS

Minimum:

Preferred:

-       Bachelor’s Degree and 5-8 years of experience in various engineering, construction or operating assignments, OR 9-12 years of industry experience without a degree.

-       Successful completion of Supervisory Assessment

-       Demonstrated knowledge of collective bargaining agreements.

-       Demonstrated knowledge of environmental and regulatory compliance.

-       Proven leadership ability in a high performance results driven culture.

-       Demonstrated ability to build consensus, establish trust, communicate effectively and foster culture change.

-       Demonstrated ability to develop and implement process enhancements and efficiencies including new technology.

-       Demonstrated business acumen, customer awareness and ability to create value.

-       Financial and budgeting experience.

-       Supervisory experience

-       Demonstrated ability to achieve results for performance improvement in safety, productivity, customer relations and reliability consistent with the annual Utility/Department/Region scorecard metrics.

-       Demonstrated experience in negotiations and providing strategic input on labor relation strategies.

-       Demonstrated commitment to harness the strengths of individual differences for the common good of the corporation and its employees.

 


POSITION SCOPE


Total Number of Direct Reports:    0 Management       1 - 15 Bargaining Unit

Total Number of Reports:               0 Management       1 - 15 Bargaining Unit

Financial Scope (Budget, Expenditures, Funding, Revenue, etc.) Assist in review and development of corrective actions for a Construction and Maintenance budget of $25 - $50 Million.

 

Support operations in emergency response to restore continuity of service to customers by serving in various Storm Restoration Plan roles requiring 24-hour on-call responsibilities

 

Responsible for the day-to-day supervision of Clerical employees, assessment and development of corrective actions to improve productivity, resource utilization, labor strategy, adherence to standards and work practices, and regional performance indicator performance.  Monitors and performs gap analysis on the implementation and execution of maintenance and reliability programs.  Coordinate the execution of the business plan initiatives and resolution of escalated customer complaints.  Support operations in the management of the operating budget.


DISCLAIMER

The preceding position description is intended to provide the general nature and level of work to be performed by employees within this classification.  It is not intended to be a detailed description of the position or a comprehensive listing of all duties, responsibilities, and qualifications required of employees assigned to this position, nor is it intended to indicate the exact amounts of time an individual will perform various position duties
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