Vendor Mgmt Specialist

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Location: PHILADELPHIA, PA, United States
Organization: PECO Energy Company
Job ID: 245904
Date Posted: Jan 28, 2023
Job: Customer Service

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Job Description

Description

Be a part of something powerful at America's leading energy provider!

At Exelon, our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are a Fortune 200 company united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are empowered to evolve and advance their careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come, stay and grow -- whether that's in the role and path they start in or in new and exciting career opportunities across our business. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives, opportunities for career path changes, and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

Responsible for day to day reconciliation, issue resolution and settlement and journal entries for financial reporting for outsourced activities such as bill print, payment processing etc. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


PRIMARY DUTIES AND ACCOUNTABILITIES
  • Perform daily reconciliation task of all customer payments. Identify and report non-reconcilable issues timely. Work with IT, vendors and internal parties to analyze the issues to drive towards appropriate resolution. Ensure sign off from supervisors on daily basis. (30%)
  • Research and resolve any customer payment posting issues such as suspense, unidentified cash, bank advices, vendor exceptions, customer inquiry and complaints. Ensure proper documentation and customer contact based on regulation and company policy. Perform basic trend analysis to identify issues and drive towards resolution. (30%)
  • Perform other control activities on payment and bill print vendor management � including not limited to monitoring and reconciling vendor payment, bill/correspondence print and memo posting confirmation. Perform basic trend analysis to identify issues and drive towards resolution. (15%)
  • Perform necessary accounting entries to ensure timely financial reporting on payments and vendor invoices. (15%)
  • Track work item volume to ensure timely reporting on daily work group statistics. Perform basic trend analysis to identify issues. (10%)

JOB SCOPE
  • Responsible for day to day reconciliation, issue resolution and settlement and journal entries for financial reporting for outsourced activities such as bill print, payment processing etc.
  • Ability to learn and use interface provided by vendors to reconcile and resolve issues. The scope includes all vendors in customer services area, not limited to payment processing or bill print.
  • Work is diversified in nature and requires some level initiative and judgment in determining prioritization of activities and appropriate course of actions under supervision. Involves the understanding and application of business practices, guidelines and accounting principles. Decision marking authority is limited to specific customer transactions based on company policies and procedures.

Qualifications

MINIMUM QUALIFICATIONS
  • High School Diploma minimum and equivalent 3-5 years job related experience
  • Proficient computer skills. Ability to use Excel to track data and perform basic analysis to recognize basic trend and issues.
  • Excellent written and oral communication skills. Ability to interact with customers and vendors to resolve customer issues.
  • A customer service orientation with an emphasis on teamwork and adaptability is very important. Adequate conflict management skills.
  • Ability to multi�task.

PREFERRED QUALIFICATIONS
  • Associate degree in accounting. Experience in Payment Processing environment.
  • EPS/Passport experience is preferred.


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