Billing Specialist

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Location: PHILADELPHIA, PA, United States
Organization: PECO Energy Company
Job ID: 241744
Date Posted: Aug 14, 2022
Job: Customer Service

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Job Description

Description

Be a part of something powerful at America's premier energy provider!

At Exelon, we are united by our values and shared vision for a cleaner and brighter future. We encourage curiosity, value diverse perspectives and we never stop looking for ways to be, work and do better. We know the future is in our hands. That's why we're looking for people like you, who have the power to make a difference.

As the nation's largest utility company, we serve more than 10 million customers through six fully regulated transmission and distribution utilities � Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). All 18,000 of us are committed to delivering safe, reliable and affordable energy to our customers, strengthening our communities, supporting a clean energy future and reducing our impact on the changing climate.

Our people are the heart and soul of our business. Whether it's powering lives, supporting communities or collaborating with colleagues, an Exelon employee is talented, compassionate, forward-thinking and inspired. We are empowered to evolve and advance our careers in an open and inclusive environment. We pride ourselves on being the kind of place where people want to come and stay. We know that investing in our employees' futures strengthens ours, which is why we offer competitive compensation, incentives and health and retirement benefits.

PRIMARY PURPOSE OF POSITION

Responsible for reviewing, analyzing, and resolving customer billing exceptions in a timely and accurate manner. Through retrieval and analysis of customer account information, including meter data available from various system applications, appropriate actions are taken to resolve issues and produce accurate billing. Additional responsibilities include interfacing with various departments to complete special billings requests, manual billing, estimated billing, billing adjustments, revenue projection and billing audits on a monthly basis. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.


PRIMARY DUTIES AND ACCOUNTABILITIES

  • Analyze and review meter data including interval data. Estimate meter data, using pre-approved estimating guidelines, in the Meter Data Management system (MDM) using the MDM bulk editing tool when necessary, Update meter data in the various system applications in order to process billing timely and accurately. Work directly with IT to coordinate the updates of meter data to ensure accuracy and sync ups between applications. Resolve all meter data exception work including MDM work queue. 
  • Process all residential, commercial and industrial billing exceptions timely and accurately on a daily basis through PECO current billing system (CIMS) and Meter Data Management (MDM). Retrieve and analyze customer account information and meter data, available through multiple System Applications. Collect billing determinant information and process for billing. This includes the posting of accurate Account documentation and review bill follow up. 
  • Interfacing with various departments as billing consultants, working together to expedite and complete customer requests including customer data requests, account set up, rate analysis, HBC's Meter Mix-Ups, re-billings, estimated billing, manual billing, the posting of miscellaneous billing adjustments retroactive billing, billing SOX audits, and account reconciliation. 
  • Processes installations, transfers of service, and cancellations of service within CIMS for residential, commercial and industrial customers. Performs analysis of customer account information including metering data, meter multipliers, rates, riders, contracts and tax agreements. 
  • Identifies designs and develops process improvements. Provides management with ideas and input and works independently with various departments to provide and gain knowledge on how to improve and streamline processes and procedures and also works on projects/initiatives when needed. 


JOB SCOPE

Use various available meter data systems applications, along with one's ability to review, analyze, correct and update meter data and billing determinant information in order to resolve billing exception work and related billing projects and requests in an accurate and timely manner.

Qualifications

MINIMUM QUALIFICATIONS

  • High school diploma
  • Demonstrated proficiency in the use of CIMS, MDM, Microsoft Office, including Excel, Word, PowerPoint
  • Demonstrated analytical, financial, and problem-solving skills.
  • Excellent written and oral communication skills
  • Ability to work in a high performance, team environment


PREFERRED QUALIFICATIONS

  • 4 Year College degree or equivalent
  • 12 -18 months experience on CIMS System, including account set up, bill processing and service order completion
  • 12-18 months experience in using PECO's Meter Data Management system (MDM); Proficient use of the MDM meter data bulk editing tool and CEDAR.
  • 12-18 month experience with PECO's meter data retrieval applications including DataRaker, Opower, First Fuel and AMOS � Advanced Metering Outage System and Sensus RNI.
  • Proficiency in PECO's reporting tool Qlikview. Experience in working all types of PECO related WFM's including Service Orders and AMI's new MDM Work Q exceptions

 

 

 

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